Privacy and Cookies

At Synergi SW LTD we believe that the world should be taking more care of people’s personal data and as such we’d like to share with you what we do with the data we hold in a transparent manner. We’d like to reassure you that we are not in the business of renting, selling or trading email lists with other companies or businesses and we take care of the data you entrust to us.

Below we have set out how we manage your personal data.

What we collect

We may collect your contact and enquiry information, including email address and telephone number via our contact page or contact forms. We use this to assist you with your enquiry.

We may also ask you where you heard about us from, this is an optional information you may choose to provide us. We use it as an indicator as to what marketing may or may not be working for us.

Cookies

We use security cookies and essential cookies on our website.

Analytics

Synergi Sw Ltd use Google Analytics to help us improve our website experience. Google Analytics cookies help us distinguish between different users and understand how often a particular user may visit our Site, how the user got to our Site, and the user’s activity on our Site. Google developed two resources – How Google Uses Information from Sites or Apps that Use Our Services and Google Analytics Opt-out Browser Add-on – to help provide website visitors more information and choice on how their data is collected when websites use Google services.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Emails

We do accept emails and collect basic contact and enquiry information, which we use to contact you regarding your enquiry and we delete them after the query has been dealt with. We do not add you to a mailing list or sell your data.

Our Trusted Partners

We rely on technical back-up like most businesses. Our website and email are hosted and managed by Nettl.

Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You are entitled to view, amend, or delete the personal information that we hold. Email your request to: info@synergisw.co.uk

Please note this policy may change at anytime.  We will maintain a working copy of the document here: https://www.synergisw.co.uk/privacy-and-cookies/